Professional Support Bot for Web3 Projects
Run support fully inside Telegram — forum-based tickets, in-Telegram analytics and transcripts, and unlimited agents. Use the browser archive only when you need deeper records. Pay with USDT/USDC on BSC.
Everything You Need for Professional Support
Built specifically for crypto projects with all the tools you need to deliver exceptional customer service.
Forum-Based Ticketing
Each user gets a dedicated forum topic in your HQ. Organize conversations naturally with auto-created topics.
Dual Support Modes
Choose Brand mode for unified voice or Mod mode for personal staff interactions. Switch anytime.
Analytics Dashboard
Track ticket volume, response times, and team performance with real-time analytics across multiple time periods.
Transcripts Archive
Access complete conversation history with time-based filters. Export and search past tickets easily.
Category Templates
Pre-built category sets for Crypto/Web3, SaaS, E-commerce, and General support. Customize after activation.
Instant Activation
Pay with USDT/USDC on BSC, submit your transaction hash, and your bot is live within minutes.
Why Choose NexDesk?
The only support solution designed from the ground up for Web3 communities.
Crypto-Native Payments
Pay monthly with USDT/USDC on Binance Smart Chain. No credit cards, no subscriptions to manage.
5-Minute Setup
Create your bot, choose your template, pay, and you're live. No complex configurations needed.
Forum-Based Organization
Better than traditional ticket systems. Natural conversation flow in organized forum topics.
Built for Web3
Designed specifically for crypto communities. We understand the unique needs of blockchain projects.
Unlimited Staff Seats
Add as many team members as you need. No per-seat pricing, scale your support freely.
Transparent Pricing
Clear monthly tiers based on ticket volume. No hidden fees, no surprise charges.
Simple, Transparent Pricing
Pay monthly with USDT/USDC on BSC. No credit cards, no commitments.
Starter
1,000 tickets/month
- 1,000 tickets per month
- 5 default categories
- Unlimited staff - (mods + devs + admins)
- Free category customization
- Forum-based ticketing
- Analytics dashboard
- Transcripts archive
Professional
1,001 - 1,500 tickets/month
- 1,001 - 1,500 tickets per month
- 10 categories (5 additional free)
- Unlimited staff - (mods + devs + admins)
- Free category customization
- Forum-based ticketing
- Analytics dashboard
- Transcripts archive
- Priority support
Enterprise
1,501 - 2,000 tickets/month
- 1,501 - 2,000 tickets per month
- 15 categories (10 additional free)
- Unlimited staff - (mods + devs + admins)
- Free category customization
- Forum-based ticketing
- Analytics dashboard
- Transcripts archive
- Priority support
- Dedicated bot setup (done-for-you)
Unlimited staff seats on every plan — loop in mods, devs, and admins anytime.
Get Started in Minutes
Simple onboarding flow — from /createbot to a live support bot in under 5 minutes.
/createbot
Start the onboarding process
Choose Template
Select category template for your niche
Select Style
Pick Brand or Mod support mode
Review Config
Verify all settings are correct
/payment
Pay with USDT/USDC on BSC
Activation
Bot goes live instantly!
Support Styles: Brand vs Mod
Choose the support style that fits your community. Switch anytime from your HQ.
Brand Mode
All messages appear from your bot name. Perfect for maintaining a unified, professional brand voice across all support interactions.
User sees:
Best for:
- Corporate/enterprise projects
- Large teams with many agents
- Consistent brand experience
Mod Mode
Staff names are visible to users. Creates a more personal, transparent support experience where users know who they're talking to.
User sees:
Best for:
- Community-driven projects
- Small, tight-knit teams
- Building personal connections
What teams say
Real feedback from projects using NexDesk.