Everything You Need for Professional Support
NexDesk packs enterprise-grade support tools into an easy Telegram bot for crypto and Web3 communities.
Forum-Based Ticketing System
Revolutionary approach to Telegram support. Each user automatically gets a dedicated forum topic when they start a conversation.
- Automatic topic creation for each user
- Organized conversation threads
- Easy to track and manage tickets
- Natural Telegram-native experience
Dual Support Modes
Choose how your support team appears to users. Switch between Brand and Mod modes anytime from your HQ.
- Brand Mode: Unified Brand voice
- Mod Mode: Personal staff names
- Switch modes on the fly
- Different modes for different use cases
Analytics Dashboard
Track your support performance with comprehensive analytics. View ticket volume, response times, and team activity.
- Last 24 hours, 7 days, 30 days, 90 days views
- All-time statistics
- Ticket volume trends
- Team performance metrics
Transcripts Archive
Never lose a conversation. Complete transcript library with time-based filtering and search capabilities.
- Time-based filtering (24h/7d/30d/90d)
- Browser-based archive viewer
- Downloadable transcripts
- Searchable conversation history
Category Templates
Pre-built category sets designed for different industries. Customize categories after activation at no extra cost.
- Crypto/Web3 template included
- SaaS, E-commerce, General templates
- Free customization after activation
- Add/remove categories anytime
Free customization after activation
Instant Activation
From payment to live bot in under 5 minutes. No complex setup, no waiting for approvals.
- Automated activation process
- BSC transaction verification
- Control panel appears in HQ
- Start receiving tickets immediately
Staff HQ Features
Your staff HQ forum becomes a powerful command center for managing support.
Control Panel
Manage your bot settings, change category, delete or close ticket in 24 hours, and more from your HQ forum.
Organized Topics
Tickets automatically organized with user info, category labels, and status indicators.
Auto-Close Timer
Set auto-close timers for inactive tickets. Keep your HQ clean and organized.
Real-Time Updates
Messages sync instantly between users and staff. No delays, no refresh needed.
Ready to Transform Your Support?
Join crypto projects already using NexDesk Helpdesk to deliver exceptional support.
Create Your Bot