Support Styles
Choose how your support team appears to users. You can switch between modes anytime.
Brand Mode
Unified Brand Voice
All messages appear from your bot name. Users see a consistent brand experience regardless of which staff member responds.
V
NexDesk Support:
How can I help you today?
Best for: Corporate projects, large teams, consistent branding
Mod Mode
Personal Staff Names
Staff names are visible to users. Creates a more personal, transparent support experience.
S
Sarah:
How can I help you today?
Best for: Community projects, small teams, personal connections